Prebook policy.

• On a prebook product you can either pay in full upfront, or reserve with a deposit (shown on the product page — typically 25% of the price). Shipping is collected with the deposit.
• Your reservation is confirmed by email as soon as the deposit payment goes through.
• The remaining balance is due when the product goes live (on or around the release date shown on the product page).

When your product is live, we email you a payment link to pay the balance and complete the purchase. We send reminders as the release approaches — and a final reminder before the deadline — so a missed mail is never a surprise. You can also pay the balance any time from your orders page.

If the full amount is not paid once the product is live, the deposit you paid for the prebook is not refunded. Prebook stock is reserved and paid for against your booking, so an abandoned reservation is a real cost — the deposit covers it. No cash refunds are made on prebook deposits under any circumstance.

Release dates come from the brands and can shift. If a release moves, your reservation and deposit carry forward to the new date automatically — we’ll keep you posted by email.

Once the balance is paid, your order is dispatched like any standard order — tracked courier, with our shipping & replacement policy applying as usual (record your unboxing!). Store pickup at our Chennai shop is available too.